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Just
because using the Internet can help you with fact-finding on pricing,
leases, and so forth, you still have to stay on your toes when
buying a car online. Here are some pitfalls to beware.
Beware the Lease
Switcheroo Trick
You may not believe
it, but some dealers hand you a purchase contract to look over
only to substitute a lease contract later when the time comes
to finalize the deal. If you've decided to buy rather than lease,
this little switcheroo would likely be very painful and embarrassing.
When you sign something,
the law assumes that you've read what you sign. The solution is
to be sure to read the entire document when you sign it. Even
better, when you go in for your test drive (which should not be
the same day that you finalize the purchase) ask them to give
you the sales contract to take home and read. Then make a small
mark on each page so you can be sure that you're signing the same
document that you looked over.
Sounds paranoid, we
know. But the lease switch trick is alive and well and living
in America. And just because you're paranoid doesn't mean that
they aren't out to get you.
Don't Take Price Quotes as Written in Stone
Try to get a new car
dealer price quote from several sources, such as AutoWeb, Kelly,
CarPrices or other online sites. Each of the sources provides
you with an estimated dealer cost, which is likely to differ in
each case. This doesn't mean that the estimates are inaccurate;
several variables come into play when quoting car prices such
as options, destination charges, sales tax, and new pricing information
that may not yet have shown up at a given Web site.
The estimate that you get from the Internet is often low, even
by several hundred dollars. Why? The quote may not take account
of extra options included on the particular car you're looking
at, or extra costs such as import fees, gas charges, advertising
costs, and so on. At the dealership, ask to see the actual factory
invoice for the car you're buying. This figure is usually higher
than the prices you'll see quoted on the Internet for the "standard"
model. Don't decide your final offer merely on the "dealer
invoice" price you see estimated on the Internet.
WARNING!
Don't settle for an invoice that the salesman or sales manager
tears off the printer. That's not the real invoice price; it's
a price guaranteed to make the sales staff a handsome profit.
The actual invoice is a separate piece of paper that looks like
an invoice and has the dealer as the customer and the factory
as the distributor.
TIP!
Don't assume that asking for a price near the invoice price robs
the dealer of a fair profit. Dealerships are paid extra for the
space on their lot by the factory this is called dealer
holdback and if the dealer sells the car quickly (generally within
the first three months), he's guaranteed to make a decent profit
on it, even if he sells it at $1 over invoice). Of course, if
a car is in great demand, they'll reject your offer and wait for
the next customer to come along (one who they hope has less information).
If You have Trouble Getting Financing
If all else fails and
you get turned down by the various loan sources I've described
in this book, try a finance company. Their rates are generally
higher than other sources, but they consider people whose credit
ratings are too weak to get quick online approval. Don't be too
embarrassed if you have less than excellent (or a too-brief) credit
record. You're in the majority. Research shows that about 60 percent
of the adult population falls into this not-so-excellent category.
It's not that hard to lose a good credit rating either: It can
happen if you get into an unresolved dispute, or let a bill go
unpaid for more than two months.
If You Have Touble
Getting Financing, Part II
If you think you have
a good credit rating and don't understand why you're getting turned
down everywhere you apply for a loan take a look at your
rating. You can access this information: It's the law. They don't
have to let you see your credit rating for free, but they do have
to let you see it.
You can get a free credit report when you sign up for a trial
membership in the CreditCheck Monitoring Service, or pay $7.95
for a report derived from Experian (www.freecreditreport.com).
Alternatively, get a $29.95 merged, triple-source report from
Equifax, Trans Union, and Experian (www.icreditreport.com).
Also remember that if you have cash value in a life insurance
policy, you can sometimes borrow from it.
Should You Lease?
At the end of the normal
three-year lease, you'll be forced to look for a new car (what's
more, you'll have no trade-in either). Also, leases are generally
complex documents and figuring out what they mean isn't always
an easy task. You can bet, though, that if your friendly lessor
can find a way to wedge in some additional profits here and there,
he or she will.
WARNING!
Many people are so pleased when they find out the low initial
cost and low monthly payments of the typical lease, they simply
agree to it without giving the whole purchase much further thought.
Don't fall into this category.
Don't Give Away
Your Trade-in
All too many people
(most people, in fact) quickly cave in when offered a really,
really low price for their trade-in. You're told "our mechanic,
unfortunately, found all these flaws with your trade-in."
And you end up being either too timid or too uninformed about
auto negotiating to argue. If you're trading in your existing
car, your first step when negotiating at the dealership should
be to agree on the trade-in price. You should also try to nail
down the price before you tell the salesperson which car you're
interested in.
After the salesperson knows which car you're interested in, you
can't be sure of how much they're actually giving you for your
car. They can make you feel really good by saying that they're
giving you way more than the car is worth, but they're probably
just taking a bit of the top-end profit off the car you want to
buy.
Dealers usually want
to talk to you in terms of trade difference between the car you
want to buy and the car you have. The trade difference is the
amount of money that you will have to refinance after the dealer
pays off your existing loan to buy the new car. Your goal is to
get them to quote you the amount they'll give you for your current
car before they know which new car you want. Then you can bring
down the price of the new car to as close to invoice as you can.
Then the price should be: ( New car price + Options + Extras &
incidentsls ) - Trade-in value
Suppose that your car
lists for used retail at $12,000. It's then likely to list for
around, say, $9000 wholesale, with an auction price of about $8,300.
A sales-person is likely to offer you around $5,700 and, if you
scream and moan, the salesperson may be willing to go up to $6,500,
weeping all the way about what the sales manager is going to do
when this shockingly high price becomes known. There won't be
any Christmas goose for his son Tiny Tim this year. Thanks to
you.
REMEMBER
You have to be realistic about the value of your trade-in, particularly
if you financed it for 60 months with little or no down payment
and want to trade it in after 36 months. In reality, the payoff
on your loan is probably more than the value of your trade-in
(a condition that car salespeople call being upside-down). If
you buy a new car under these circumstances, then rest assured
that you will be financing the difference between the value of
your trade-in and the payoff on the loan in the price of your
new car. If you're paying on a loan, then you should go into the
negotiation with your eyes open. To do so, do these things:
· Visit www.kelley.com
and find out the value of your trade-in.
· Call the financial institution that holds your loan for
the payoff on your car.
· Expect to have to add any value shortfall to the price
of your new car.
TIP!
If you like to have a new car every three or four years, then
you should put as much money down as possible and finance the
car for as short a term as your budget allows.
Be Prepared
If you do your homework, as described in this book, you'll enter
the negotiation process with a valuable attitude. Don't wander
into the car dealership with vague notions about the value of
your trade-in, worries about the problems in securing a loan,
no idea of the real cost of the new car, and confusion about other
factors involved in buying a vehicle. Have the facts already in
hand when you first visit the dealership. The Internet is the
world's greatest research engine ever and it can completely
and thoroughly prepare you for buying a vehicle. You'll come out
a winner if you take a little time to prepare yourself.
Be Aware of Your
Wants
Before you enter the
showroom, it's important to sit yourself down and make two lists:
what you must have, and what you'd merely like to have, in your
new vehicle. These are two different lists. All too often people
come away from the dealer's lot with a CD changer and moon roof
(things they wanted), but too little room for their four kids
and the dog to fit comfortably for a vacation trip (things they
needed). Don't be confused and get a sports car if you need a
station wagon.
List the things you must have, then list the things you would
like. The second list, your wish list, should be pared down until
it fits your budget. It's important to make these lists, and arrive
at decisions, before you get into the sales situation where you're
likely to either bust your budget, or trade off things you really
need for things you merely want.
Be Willing to Walk
In any negotiation, it's highly important that you have a willingness
to walk out the door and go somewhere else. Your diction, body
language, and other behaviors will all convey whether or not you
feel you can drop the haggling process and simply walk out.
If you have the feeling that you must get that red beauty sitting
out there in the lot, you've been maneuvered psychologically.
You've allowed yourself to be manipulated into thinking that there's
an emergency, and you feel that you've got to conclude the deal
if at all possible. There are many ways to get you to feel this
way. They'll tell you they can't get that color again for months,
that the model you want is rare and popular, that it's now or
never. Don't be pushed into this corner. Be prepared mentally
to go to a different dealer (this attitude will show, and it will
make all the difference). But you must be mentally strong enough
to believe that you can walk, and you must also be prepared to
walk if necessary.
Get It in Writing
It's important to take
notes during the negotiation process. If you and the dealer agree
that you won't be charged for rustproofing, write that down in
your notebook (you did bring a notebook, didn't you?). Also nail
down all the other "extra" charges, including such items
as dealer prep, undercoating, interior protection, paint coating,
sealant, "shining," or any other extra.
You don't want surprises
that can balloon the cost. As you eliminate these unnecessary
extras, write each agreement down in your notebook. Then, when
the final contract is given to you, make sure that these items
are all in writing. Take nothing for granted. Check the contract
to ensure that all the verbal agreements (the ones you wrote in
your notebook) are also spelled out in the contract. Double-check
everything for omissions or errors.
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